The HoneyGrail.com website (the 'Website') is owned by Honey Grail, LLC ('Honey Grail'). Your use of the Website and purchase of any wines or other products listed on the Website ('Products'), is governed by the policies, terms, and conditions set forth below. Please read them carefully. By using the Website or making a purchase on the Website, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use the Website and do not submit any orders for Products on this Website. These terms and conditions, in conjunction with the terms and conditions that are specified in the order process, supersede any prior or subsequent terms or conditions wherever they may appear. Honey Grail reserves the right to make changes to the Website and to these terms and conditions at any time. Any such modifications will become effective upon the date they are first posted to the Website.
Honey Grail is a registered trademark of Honey Grail, LLC. All other product or company names mentioned on the Website are trademarks of their respective owners.
Except for the return/refund policy specified below, all of your rights and remedies with respect to your order, purchase, possession, and use of the Products are governed by these terms and conditions.
Honey Grail has the right to make adjustments at its discretion to any price or offer due to market conditions, obsolescence, errors in advertisements, product descriptions or any other circumstance. Honey Grail endeavors to include the most accurate information possible on its website, but Honey Grail will not be liable for any errors, typographical or photographic or otherwise, for wine information, pricing or other content, that may appear on the Website. In particular, Honey Grail makes no guaranty that Products listed on the Website will actually be available for sale at the point at which your order is placed. If this is the case, the sale will not be processed or you will receive a full refund.
Site Content & Information
The Website contains information, advice, text, and other materials ('Information') that are provided for your convenience and enjoyment. You should be aware that the Information may contain errors, omissions, inaccuracies, or outdated information. Honey Grail makes no representations or warranties as to the completeness, accuracy, adequacy, currency, or reliability of any Information and shall not be liable for any lack of the foregoing. Descriptions of, or references to, products or publications within the Website does not imply endorsement of that product or publication.
Disclaimer & Limitation of Liability
YOU AGREE THAT, EXCEPT AS PROVIDED HEREIN, HONEY GRAIL, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, OR OTHER REPRESENTATIVES ('SERVICE PROVIDERS') SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE PRODUCTS, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, SHALL HONEY GRAIL OR ANY OF ITS SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF GOODWILL, OR INTERRUPTION OF BUSINESS), WITH RESPECT TO THE PRODUCTS, THE INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE WEBSITE, YOUR USE OF THE WEBSITE GENERALLY, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER HONEY GRAIL OR ANY OF ITS SERVICE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF HONEY GRAIL AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF THE PRICE PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. In order to protect the interests of Honey Grail and our suppliers, all orders placed over $5,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud department. We may require additional verifications or information before accepting any order.
The buying area of the Website is designed to be secure and utilizes SSL security technology. This means that any information you send us is protected by encryption. You can tell when you are protected by encryption [the lock or key at the bottom of your browser changes color or is no longer broken (although this varies depending on your browser)]. If you experience fraudulent use of your credit card you must notify your credit card company in accordance with its reporting rules and procedures.
Honey Grail is committed to you having a positive experience when dealing with us and so we want to hear from you if there is a problem. However, due to the special nature of the Products sold through our Website, there are some special rules affecting returns/refunds.
In the event that you have not received the Products that you ordered: • Please call 866-678-8466 so we may investigate the reasons.
If the Products you ordered arrive damaged: • If the damage is visible, do not accept the order from the shipping company.
• Please call 866-678-8466 and we will work with you to get the Products replaced.
If you received Products different from those which you ordered: • Please call 866-678-8466 and we will work with you to get the Products replaced.
You are solely responsible for selecting the shipping method. Honey Grail assumes no liability for Products that are or may be damaged by heat or cold during shipping. If you feel that temperature extremes could impact the quality of the Products we suggest that you choose an express shipping method to help protect your purchase or delay your purchase. If the Website indicates that the Products are or may be in short supply, please call 866-678-8466 and we will try to help you to ensure that your order can be accepted but the Products shipped a later date.
If you have any questions regarding the status of any return/refund request, please email listing your original purchase transaction number in the title.